Solutions to “Frequently Encountered Issues”

For Merchant Inquiries Only

If you are having an issue with a merchant that is listed and refusing to accept the discount offer(s), or for other inquiries that relate specifically to merchants, please call 1-866-244-9912.

For Program Inquiries or Comments

For Program Information inquiries, comments, or questions regarding the benefits program offered, including benefits which are offered by our organization (Internal Benefits), please fill out the form below.

Program Inquiries or Comments
Your Name:
Your Phone Number:	() -
Your Email:
Your Organization:	One Big Planet Foundation
Your Card#:	-
Your Questions or Comments:	(please type the reason for contacting us)
	Send An e-mail will be sent to the person responsible for the program for your organization

For Technology Inquiries or Comments

Please report any technology issue(s), concern(s), problem(s) or question(s) by simply filling out the form below or by contacting OneBigPlanet Corp. at 1-800-709-2180.

We will respond to you.

Technology Inquiries or Comments
Your Name:
Your Phone Number:	() -
Your Email:
Your Organization:	One Big Planet Foundation
Your Questions or Comments:	(please type the reason for contacting us)
	Send An e-mail will be sent to OneBigPlanet

Solutions to Frequently Encountered Issues

If you are having a technical problem, it generally relates to one of the situations listed below.

If your issue remains, please fill out the Help Form located in the Help section of your Benefits Web Site (located above).  We will contact you to help you out:

1. COMPLETING THE REGISTRATION PROCESS AND PRESSING THE CONFIRM BUTTON LOCATED AT THE BOTTOM
   
   Please make sure that you have filled out the entire Card Registration Form and make sure to press the CONFIRM button located at the bottom of the page. The profile will be presented to you a second time and you must press the CONFIRM button again to validate that your information is correct. Modify your profile if there is any incorrect information.
   
   
   
2. VALID URL TO VIEW THE BENEFITS
   
   Please make sure to correctly enter the URL of the Benefits Web Site identified on the back of your Benefits Card. You must type in the letters exactly as they are printed on the back of your Benefits Card (ie. http://www.myalumnicard.com/ ). The URL must be entered in your top browser and NOT in a search engine like MSN, Yahoo, Google, or any other search engine.
   
   Optionally, go to www.myalumnicard.com and enter your CARD #. The system should direct you to the right Benefits Web Site for your organization.
   
   
3. LOWERING SECURITY & POP UPS
   
   Some users cannot access the benefits because the “Internet Options” of their personal computers have the privacy/security level too high to view the provided benefits. If this is the case, you must lower your privacy/security level and/or enable the ability to see pop ups to ensure that your computer lets you see the provided benefits.
   
   To change it, go to your Control Panel. Select Internet Options, and then adjust your privacy/security settings to a lower level and then try again.